We always try to provide the best service, but sometimes for one reason or another a user may request a refund, we understand that such a need may arise, so we are always ready to consider such a request and offer the most appropriate solution.
In order to issue a refund you need to:
Read the Refund policy
Contact our customer service.
Describe in detail the reason for the refund, specify for which proxy or order you want to make a refund.
It is also worth considering that:
The customer has the right to cancel the account and request a full refund (excluding commissions) within 72 hours.
We have a flexible refund policy and can always offer an alternative solution, if you are not satisfied with the solution, we are ready to personally review your situation and offer a satisfactory option for you.
Refunds for a 3-day trial period of resident proxies are not available.
In case of refund to your details, we can make a refund only to the original payment method from which the transaction was made, excluding cryptocurrency, in this case it is necessary to clarify currency and network
We have every right to refuse to refund if the reason for the refund does not correspond to the one stated in Refund policy
After making a refund request, your request is sent to the finance department, the funds will be sent from our side within 24 hours, considering business days, if your request was recorded over the weekend, the finance department will begin processing on Monday