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Payment decline reasons

Payments in our service are processed through an external payment provider, so we do not receive detailed information about the reason for a declined transaction.

In most cases, payment issues are caused by one of the following reasons:

  • Insufficient funds on the card

  • Expired card

  • Bank restrictions or blocks

  • Incorrect payment details

  • The card does not support automatic chargesmanual payment is required

We recommend checking these points. If all details are correct, but the payment still fails, please contact us, and we will do our best to assist you.

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