Below the section header, there are four tiles providing a quick overview of your package status. They show how many addresses are active, how many are nearing expiration, and where there are technical issues.
Where to Find the Tiles
Open the "Orders" section in the left menu and select "IPv4 Mix".
"Orders" section and "IPv4 Mix" format in the left menu. 1 — "Orders" section · 2 — "IPv4 Mix"
What Each Tile Shows
Four status tiles above the table. 1 — "Active IP" · 2 — "Term ends IP" · 3 — "System error IP" · 4 — "Auto-renewal"
"Active IP" — how many addresses in the package are currently active. The "Add IP" link leads to purchasing.
"Term ends IP" — how many addresses are nearing the end of their rental period. The "Renew" link opens the renewal process.
"System error IP" — addresses with a technical issue on our side. The "Show IP" link will display which ones.
"Auto-renewal" — whether the package auto-renewal is enabled.
Status "Ends": Expiration Approaching
When there are 3 days left until the rental period ends, a number appears in the "Term ends IP" tile, and the status of such proxies in the table changes to "Ends".
"Active" — the proxy is working, and the term is in order.
"Ends" — the term is nearing expiration. The proxy is still working, but it's time to renew it.
The date in the "Expires" column shows until when the proxy will remain active.
How to Quickly Renew
In the "Term ends IP" tile, there's a "Renew" link — it opens the renewal process immediately for expiring addresses. Detailed instructions on how to renew the package are in the article How to Renew an IPv4 Mix Package.
"Term ends IP" tile with "Renew" link.
Please note. After the term ends, the address is released and goes back to the general pool — it does not return automatically. There is no guarantee of getting a specific IP back, but you can contact support: as long as the address is not taken by another client, we will try to return it. It's more reliable to renew in advance.
If the number in the "System error IP" tile is greater than zero — click "Show IP" to see the problematic addresses and contact support. This is an error on our side, and we prioritize such requests.