Skip to main content

What the Status Tiles Mean for Mobile

Under the section header, there are four tiles providing a quick overview of your proxies' status. They show how many addresses are active, how many are nearing expiration, and where there are technical issues.


​

Where to Find the Tiles

  1. Select "Mobile" in the "Network" section of the left menu.


​

Mobile in the Network section of the left menu.

"Mobile" in the "Network" section of the left menu.


​

What Each Tile Shows

Four status tiles above the table. 1 —

Four status tiles above the table. 1 — "Active IP" · 2 — "Term ends IP" · 3 — "System error IP" · 4 — "Auto-renewal"


​

  • "Active IP" — how many proxies are currently active. The "Add IP" link leads to purchasing new ones.

  • "Term ends IP" — how many are nearing the end of their rental period. The "Renew" link opens the renewal process.

  • "System error IP" — proxies with a technical issue on our side. The "Show IP" link will display which ones.

  • "Auto-renewal" — how many have auto-renewal enabled. The "Show all" link will list them.


​

Status "Ends": Rental Period Ending

When there are 3 days left until the end of the rental period, a number appears in the "Term ends IP" tile, and in the table, the status for these proxies changes to "Ends".


​

Rows with

Rows with "Ends" status in the table.


​

  • "Active" — the proxy is working, and the rental period is fine.

  • "Ends" — the rental period is ending. The proxy is still working, but it's time to renew it.


​

The date in the "Expires" column shows until which date the proxy will remain active.


​

How to Quickly Renew

In the "Term ends IP" tile, there's a "Renew" link — it opens the renewal process immediately for expiring proxies. Detailed instructions on how to renew are in the article How to Renew Mobile Proxies.


​

"Term ends IP" tile with the "Renew" link.


​

Please note. After the rental period ends, the address is released and goes back into the general pool — it does not return automatically. There is no guarantee of getting the specific IP back, but you can contact support: if the address is not yet taken by another client, we will try to return it. It's more reliable to renew in advance.


​

If the number in the "System error IP" tile is greater than zero — click "Show IP" to see the problematic addresses and contact support. This is an error on our side, and we prioritize such requests.

Did this answer your question?