If a specific address does not suit you, you can request a replacement. Simply submit a request in your personal account: you specify the reason, we check the address and provide another one.
Please note. IPv6 addresses are issued as a set upon order. You can only renew, replace, or enable auto-renewal for the entire order as a whole — it is not possible for individual addresses.
How to submit a request
Select "IPv6" in the "Network" section of the left menu.
"IPv6" in the "Network" section of the left menu.
Check the proxies you need to replace.
Click the button with two arrows on the panel above the table.
Selecting proxies and the replacement button on the panel. 1 — selection checkbox · 2 — address replacement button
Choose a reason from the list and click "Send a request".
Replacement panel: selecting a reason.
Which reason to choose
List of available reasons.
"IP address is not working" — the address is not working.
"Slow speed" — slow speed.
"Incorrect IP location" — incorrect geolocation.
"I don't like this IP address" — the address is not suitable.
"Other reason" — other reason.
Please specify the reason honestly — this helps us determine what exactly needs to be checked. Providing an incorrect reason may lead to additional verification and delay the resolution of your request.
What happens next
We check the specified issue on our side. If it is confirmed, the replacement is made, and the previous address is moved to the "Replaced" tab — where the history of all replacements is stored. Keep this in mind when submitting a request: only confirmed issues are processed.
Please note. The number of replacements is limited: when purchasing for several months, one replacement per month is available. If more replacements are requested than allowed, some requests will be declined. Therefore, request a replacement only when the address truly does not work.