Auto top-up automatically tops up your dashboard balance when it falls below the amount you choose. The money is charged from your saved payment method, so your balance will not run out at the worst moment, for example while you are working with proxies or renewing an order.
How it works
You save a payment method in your dashboard, set a threshold: the balance level below which a top-up is needed.
You set a top-up amount: how much to add each time.
When the balance falls below the threshold, the system automatically charges the chosen amount from your saved payment method and adds it to your balance.
How to enable Auto top-up
Step 1. Add a payment method
Auto top-up cannot be enabled without a saved payment method. In this case, the Auto top-up block shows the hint "Add a payment method to enable automatic top-ups".
Open your dashboard and go to the Balance section.
In the Payment details block, click + Payment method.
A secure window of our payment partner Paddle will open, showing $0.00 and the text "We will save your payment method for future payments". No money is charged at this step, the payment method is only saved for future payments. In the Order summary block you will see the line Auto renewal — Free: this is the technical name of saving a payment method, and nothing is charged for it.
At the Your details step, check your email and country, then click Continue.
At the Payment step, enter your payment method details and confirm saving.
After that, the saved payment method will appear in the Payment details block.
Step 2. Enable and set up Auto top-up
In the Balance section, find the Auto top-up block.
Turn on the switch.
Set the parameters:
Minimum amount — when the balance falls below this amount, a top-up happens.
Top-up amount — how much will be added each time.
Payment method — if several cards are saved, choose which one to charge.
Limits (optional) — the maximum number of top-ups per day and the maximum total amount over 30 days.
Save the settings.
When the feature is on, the status in the block changes from OFF to ON.
Restrictions and limits
Minimum amount: at least $1.
Top-up amount: at least $5 and not less than the threshold.
Top-ups per day: by default, no more than 5 per 24 hours. You can set a lower number.
Amount per 30 days: by default, no more than $500 over the last 30 days. You can set your own limit, but not less than the amount of one top-up.
The limits protect you from unexpected charges. When a limit is used up, Auto top-up will not run until room in the limit becomes available.
If an automatic top-up did not work
The card has expired. Add a current payment method in the Payment details block.
Several charges in a row failed. Auto top-up is paused automatically. Check your card (balance, expiry date, whether automatic payments are allowed), then turn the Auto top-up switch off and on again. Changing other settings does not lift the pause.
The daily top-up limit or the 30-day amount limit has been reached. Wait until the limit frees up, or increase it in the settings.
If the problem is not solved, write to us in the support chat: we will check the settings together with you.
Auto top-up and auto-renewal: what is the difference
Auto top-up tops up your dashboard balance. It is set up in the Balance section.
Auto-renewal extends specific proxies or orders. It is set up in the section with your orders.
You can use both features together: auto-renewal will charge the payment from your balance, and Auto top-up will top it up in time.
For developers
Auto top-up can also be set up through API v2. For requests, parameters, and error codes, see the API documentation: API Documentation and SDK.
Frequently asked questions
Will money be charged when I add a payment method?
No. The Paddle window shows $0.00: the payment method is only saved.
Can I turn Auto top-up off?
Yes, turn off the switch in the Auto top-up block in the Balance section.
Can I top up my balance manually while Auto top-up is on?
Yes. Manual top-up in the Top up balance block works as usual. The minimum amount is $5. More details: How to Top Up Your Balance.